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Repair Service
Service Content

Note: If you have any questions or concerns about the following after-sales service, please contact us at:  or  our warranty Center in

Warranty Period

Warranty period of the device(SXmini Q Class & SXmini ML Class Six months)  and the USB port is three months from the date of purchase by the end user.

Warranty Process

1. Provide a copy of the warranty card and original receipt of purchase and the referred picture or video to Customer service:

2. After checking the defectives, RMA code will be provided to customer.

3. Ship the defective item securely to the store where you bought the device, along with the RMA code, the original purchase receipt and your own contact information.

Out of Warranty

1. This warranty maybe void due to the improper use or authorized repair, excessive force such as dropping, or failure of damaged as a result of usage outside of recommend operating conditions.(See precautions in user manual)  or other failures caused other than by manufacturer defects or premature failure. 

2. It is prohibited to open the body of the device otherwise the warranty is invalid.

3. We are not servicing any device without RMA code. Please ensure this before shipping your device. 

Processing Time

The processing time is about 3-7 working days from the date the service center receiving your package. 

Shipping Fees

You need to pay the shipping fee by sending the defective device to the service provider and return shipping will be provided with no charge.

SXmini reserves the right of final decision on all warranty cases.


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