ARE YOU OF LEGAL SMOKING AGE ?
Yes , I am of legal smoking age No , I am not of legal smoking age

Keep away from children and pets
WARNING: This product contains nicotine. Nicotine is an addictive chemical.


After-Sales Service
We would love to hear from you
First Name*
Last Name*
Email*
Phone Number
Country*
Please select an option from the dropdown menu.
How can we assist you?*
Which product can we help you with?*
Date of Purchase *
Device Firmware Version
Device ID No.*
My Problem is*
Please paste a Google Drive / WeTransfer link of the following:Short video/photo of the problem
Message*
Please paste a Google Drive / WeTransfer link of the following:
1. Receipt
2. Warranty Card
3. Short video/photo
of the problem
WeTransfer will be open in a new window.
Please upload your compressed file and paste the link in this form.
Service Policy

Note: If you have any questions or concerns about the following after-sales service, please contact us at: cservice@yihisxmini.com



Warranty Period

Warranty period of the device(6 months).


Warranty Process

1. Provide a copy of the warranty card and original receipt of purchase and the referred picture or video to Customer service: cservice@yihisxmini.com

2. After checking the defectives, RMA code will be provided to customer.

3. Ship the defective item securely to the store where you bought the device, along with the RMA code, the original purchase receipt and your own contact information.


Out of Warranty

1. This warranty maybe void due to the improper use or authorized repair, excessive force such as dropping, or failure of damaged as a result of usage outside of recommend operating conditions.(See precautions in user manual)  or other failures caused other than by manufacturer defects or premature failure. 

2. It is prohibited to open the body of the device otherwise the warranty is invalid.

3. We are not servicing any device without RMA code. Please ensure this before shipping your device. 


Processing Time

The processing time is about 3-7 working days from the date the service center receiving your package. 


Shipping Fees

You need to pay the shipping fee by sending the defective device to the service provider and return shipping will be provided with no charge.

SXmini reserves the right of final decision on all warranty cases.


ARE YOU SOCIAL
FOLLOW US
NEW PRODUCTS. GIVEAWAYS.

© 2010-2023  Copyright  Dongguan Yihi Electronic Co.,ltd.  All Rights Reserved.  |  粤ICP备14098942号 STARKAY



CHAT NOW



 +0086-

18002877892

(After-sales)

首页(英文)1_04.jpg

+0086 

18680087570

(Sales inquiry)


关于_13_04.png  Larson
关于_13_04.png  Lawrence

关于_13_04.png  Mila


关于_13_04.png  Amy
关于_13_04.png  Angelina

image.pngimage.png

(overseas business only)